Your privacy is our priority. This policy outlines how Balansize collects, uses, and protects your data:
- Data Collection: We collect personal information (name, email, preferences) and usage data to enhance user experience.
- How We Use Data: Your data is used for account management, personalization, service improvement, and customer support.
- Third-Party Sharing: We do not sell your data. Some services may require trusted third-party integrations, but they adhere to strict privacy standards.
- Security Measures: We implement encryption and security protocols to safeguard your data.
- User Rights: You can access, modify, or request deletion of your data. Contact hello@balansize.com for inquiries.
- Cookies & Tracking: We use cookies to enhance user experience. You can manage preferences in your browser settings.
- Policy Updates: We may update this policy periodically. Continued use of our platform indicates acceptance of changes.
For more details, visit our Privacy Policy page or contact us at hello@balansize.com.
Balansize LLC’s User Agreement and Privacy Policy
- Opening Statement
- Balansize LLC (“Balansize”), a limited liability company registered in the United Arab Emirates, is the owner and operator of a well-being ecosystem that encompasses a mobile application (the “App”) and associated digital services (collectively, the “Platform”).
- Balansize is dedicated to maintaining the highest standards of privacy and data protection in accordance with UAE laws, ensuring that users’ personal data is handled securely and transparently. This Privacy Policy delineates the procedure for the collection, processing, storage, and protection of your personal information when you utilize our Platform and associated services (the “Services”).
- You acknowledge and consent to the terms of this Privacy Policy by accessing or using the Platform. Please refrain from using the Platform if you are not in agreement.
- Data Acquisition – Personal Information Gathered
- We may accumulate and manage a variety of personal data categories, such as, but not limited to:
- Identity and Contact Data: Name, email address, phone number, billing/delivery address, and subscription details.
- Data on Communications: Electronic correspondence, including email and social media.
- Data of Counselors: Names, qualifications, clinic locations, areas of expertise, and languages spoken.
- Financial Data: Transaction history, payment details, and consultation records.
- Technical Information: IP address, device information, browser type, time zone settings, and connection data.
- Profile Data: User interactions, preferences, and account credentials.
- Usage Data: Analytics of engagement, search history, and app activity.
- Marketing and Subscription Data: Preferences regarding promotional communications and subscription information.
- Methods of Data Collection
- Direct interactions: When you register, submit forms, or engage in communication with us. Automated technologies: Utilizing server archives, cookies, and monitoring technologies. Third parties include payment providers, insurers, analytics services, and social media platforms.
- Legal Justification and Purpose of Processing
- The following legal justifications are the basis for Balansize’s processing of personal data:
- Contractual Obligation: To furnish the Services to which you have subscribed.
- Legitimate Interests: To enhance the user experience and develop our platform.
- Adherence to Legal Obligations: To strictly comply with UAE regulations and law enforcement requirements.
- Explicit Consent: For the processing of sensitive data associated with mental health services.
- Security and Data Protection
- In order to safeguard personal data from unauthorized access, exploitation, or disclosure, Balansize implements stringent security protocols, including encryption, secure servers, and access controls. We do not disclose, sell, share, or lease personally identifiable information, such as credit or debit card information, to any third parties
- Control and User Rights
- Users are entitled to:Update and access their personal information.
- Withdraw consent for data processing.
- Where legally permissible, request the deletion of data.
- Condemn the utilization of data for the purpose of direct marketing.
- In the event of a dispute, file a complaint with the regulatory authorities of the UAE.
- Integrations and Third-Party Links
- The Platform may include hyperlinks to third-party websites, plug-ins, and services. External privacy policies are beyond the control of Balansize, and we urge users to review them prior to disclosing any personal information
- Age Restrictions and Parental Consent
- Users under the age of 18 are not permitted to utilize the Platform. Minors are strictly prohibited from accessing the Platform without verified parental or guardian consent. If we identify unauthorized access by minors, we will take immediate steps to delete the relevant data
- Data Sharing & Disclosure
- We may share personal data only under the following circumstances:
- With insurance providers, if relevant to your claims.
- With regulatory authorities, if required by UAE law.
- With legal entities, in response to a court order.
- With third-party service providers, under strict confidentiality agreements.
- Retention of Personal Data
- Balansize retains user data only as long as necessary for service provision, legal compliance, or business operations. Data that is no longer needed will be securely deleted or anonymized.
- Amendments & Updates
- Balansize reserves the right to modify this Privacy Policy at any time in compliance with UAE regulations. Users will be notified of any significant changes via the Platform.Users will receive notifications regarding any substantial modifications through the Platform.
- Information Regarding the Location
- Through your device’s privacy settings, you have the option to authorize the Platform to collect and utilize real-time location data. Certain features of the Platform may be restricted or rendered inaccessible if location tracking is disabled.
- Hyperlinks to External Websites
- The Platform may contain hyperlinks to third-party websites, such as those of partners, advertisers, and affiliates. Balansize LLC is not responsible for or liable for the privacy policies of these websites, as they are independent. It is recommended that users evaluate the privacy policies of any third-party websites prior to providing personal information.
- Personal Data Storage
- Balansize LLC adheres to all relevant UAE laws and regulations concerning data security and privacy. We maintain secure servers for personal counseling data, which encompasses primary and secondary care information, medication records, and diagnostic details.
- Payment transactions are encrypted and processed through a third-party payment provider that adheres to the Payment Card Industry (PCI) Data Security Standards. Credit or debit card information is not retained by us. In order to safeguard personal data from unauthorized access, we implement stringent security measures, such as industry-standard encryption, technical safeguards, and administrative controls.
Disclosure of Personal Data
Your personal data, with the exception of sensitive health records, may be disclosed to Balansize employees and contractors as required for the provision of services. Furthermore, the following scenarios may result in the disclosure of personal data:
External Third Parties:
Users engaging in interactions on the Platform (e.g., counselors and clients during a consultation). Counselors with whom appointments are scheduled for the purpose of verification and record-keeping. Service providers that specialize in information technology and system administration. Professional advisors, including those who provide legal, financial, and insurance services. Data reporting is mandated by regulatory authorities in the UAE through legal obligations.
Compliance with Legal Obligations by Third Parties:
- Your personal information may be disclosed to the following entities:
- Adhere to UAE laws, court decrees, government requests, or regulatory requirements.
- Ensure the safety, property, and rights of Balansize LLC, its users, and affiliates.
- Facilitate business transactions, such as mergers, acquisitions, or restructuring.
- Ensuring compliance with UAE privacy laws, third-party analytics providers, advertisers, and business associates.
All third parties are obligated to adhere to the data protection laws of the UAE and utilize the data in accordance with our contractual agreements.
Compliance with the General Data Protection Regulation (GDPR)
Balansize LLC is committed to the principles of transparency, data minimization, and lawful processing for users who are subject to the General Data Protection Regulation (GDPR). Users are entitled to access, rectify, or delete their personal data, provided that they adhere to the legal requirements of the UAE regarding data retention.
The right to data erasure may be restricted by medical record retention laws under GDPR. In order to prevent immediate deletion upon user request, UAE regulations mandate the storage of medical data for a legally defined period.
Security Protocols for Data
We implement sophisticated security protocols, such as:
- Secure payment gateways and encrypted storage.
- Consistent compliance assessments and security investigations.
- Access to confidential data is restricted according to role-based permissions.
- Although we endeavor to guarantee the highest level of security, no online transmission can be guaranteed to be 100% secure. Users are accountable for safeguarding their account credentials and implementing security measures to prevent unauthorized access.
- Notification of Data Breach
- In the event of a data compromise, Balansize LLC will notify the relevant UAE authorities and affected users, clarifying the nature of the breach and the mitigation measures that have been implemented.
Passwords and Confidentiality: User Responsibilities
Users are accountable for safeguarding the confidentiality of their logon credentials. Balansize LLC is not responsible for any unauthorized account access that occurs as a result of user negligence. In the event of suspected unauthorized access or security violations, users are required to notify Balansize LLC immediately.
Data Retention Policy
Personal data will be retained for the duration necessary to fulfill the service’s purpose and comply with UAE regulatory, legal, and tax requirements. Retention periods are established by:
- The sensitivity and nature of the data.
- Medical and business records are subject to legal requirements.
- The potential for unauthorized data use or disclosure.
- Data will be securely purged or anonymized in accordance with UAE legal standards upon the expiration of the required retention period.
- By using the Balansize platform, users acknowledge and accept the terms outlined in this Privacy Policy, which is governed by the laws of the United Arab Emirates.
